FREQUENTLY ASKED QUESTIONS

The petrol powered vacuum is installed on our vehicle and runs through a hose up to 60metres long.

Due to the petrol engine, there will be mechanical noise while the vacuum is running.

From the ground - If required we can use the vacuum with our pole kit. This allows us to stand on the ground and vacuum the gutters with a telescope camera.

From the roof (most common option) - We will unreal the hose, walk the diameter of the roof, clip the vacuum hose to a section of the roof (this stops the hose from dragging around the garden) and begin vacuuming the gutters.

The debris goes straight into the barrels on the vehicle. Once the clean is complete, we will take the mulch away and dispose of it or where possible we will tip the debris into your green bin.

Once the job is complete we will clean your property like it were our own (If required, but it's unlikely there will be any mess).
We will then speak to you in person or over the phone to process the payment and discuss setting a reminder for your next clean.

** Gutter mulch is great fertiliser for the garden! **

No, sometimes (rarely) due to street access, property design or customer request we will use the traditional, manual gutter cleaning method which involves scooping debris from the gutters and blowing the remainder off the roof.

We thoroughly asses the roof area and look for any leaks and/or blocked drains. From a physical roof assessment, you can be sure of an accurate quote. We also take before and after photos for you.

If its drizzling - We may be able to go ahead with the clean using our carbon fibre pole kit, as it allows us to vacuum the gutters while standing on the ground with up to 12 meters reach.

This, however, depends on your property as some buildings would not allow the pole system to reach all of the gutters.

If its raining raining -
Generally, we need to reschedule.

If you have a blocked gutter causing damage please contact us and we may be able to unblock it from the ground.

Concrete and colorbond roofs naturally dry quickly so if the job is rained off, we can reschedule and return not long after the rain has stopped.
Slate and tile roofs take longer to dry and need to be completely dry before we can safely go on them.

No, this is part of our service!
We will do our best to make your property look as it did when we arrived.

This varies from one property to another. Most of our customers get their gutters cleaned every 6-12 months. If, however, the building is surrounded by trees, you may require a quarterly clean. We will offer advice specifically for your property.

You will receive a reminder sms before the service.
We will immediately sms you photos of the roof/gutters, then provide you with an exact price.
We will vacuum the gutters from the ground or roof.
Any bagged debris will be placed in your green bin (if possible).
Once the job is complete we will clean your property like it were our own.

We will then speak to you in person or over the phone to process the payment and discuss setting a reminder for your next clean.

Payments are made on site, on completion of work using our eftpos machine.
We accept American Express (1% surcharge), Visa, Mastercard, Google Pay, Apple Pay, and credit cards.
If you are not present at the time we will call you for an over the phone payment.

No. Although we love face to face interaction, we understand that you may not be home. If so, we will carry on and call you once we have completed the job.